PRIVACY POLICY
This Privacy Policy provides users of khelathelabel.com (the “Site”) with clear and comprehensive information regarding the processing of their personal data in compliance with the General Data Protection Regulation (EU) 2016/679 (GDPR). We are committed to protecting your personal data and respecting your privacy.
1. SCOPE AND PURPOSE
This Privacy Policy explains:
What types of personal data we collect and why.
How we use and process your personal data.
The legal basis for processing your data.
Who we share your personal data with.
How long we store your personal data.
Your rights concerning your personal data.
This policy applies solely to khelathelabel.com and does not extend to third-party websites or platforms linked from our Site. Users under the age of 16 are not permitted to provide personal data without parental consent.
2. DATA CONTROLLER
The Data Controller responsible for the processing of your personal data on this Site is:
Khela the Label
Merkez Mah. Sıracevizler Cad. No:90A,
Istanbul, Turkey
Contact Email: hello@khelathelabel.com
If you have any questions or concerns about our privacy practices, you can reach out to us at the above contact details.
3. PERSONAL DATA WE COLLECT
We collect the following types of personal data to provide and improve our services:
3.1 Device Information
Examples: IP address, browser type, time zone, pages viewed, and interaction with the Site.
Purpose: To optimize the browsing experience, ensure Site functionality, and perform analytics.
Source: Automatically collected through cookies, log files, tags, or pixels.
Disclosure: Shared with Shopify for store functionality and analytics.
3.2 Order Information
Examples: Name, billing and shipping addresses, payment details, email, and phone number.
Purpose: To process orders, manage payments, arrange shipping, and provide order confirmations.
Source: Collected directly from you during the checkout process.
Disclosure: Shared with Shopify, payment processors, and shipping providers.
3.3 Customer Support Information
Examples: Name, email address, and any information you provide when contacting customer support.
Purpose: To provide customer service and improve our support experience.
Source: Collected directly from you.
3.4 Marketing and Communication Information
Examples: Email address, communication preferences, and marketing interactions.
Purpose: To send newsletters, promotions, and personalized marketing (only if you opt-in).
Source: Collected when you subscribe or opt-in to receive marketing communications.
Disclosure: Shared with third-party marketing platforms for communication management.
4. PURPOSE AND LEGAL BASIS FOR DATA PROCESSING
We process your personal data for the following purposes and under the following legal bases:
To Fulfill Orders and Provide Services: Necessary for the performance of a contract (Article 6(1)(b) GDPR).
Marketing and Communication: Based on your consent (Article 6(1)(a) GDPR).
Site Analytics and Improvements: Legitimate interest in optimizing our Site and user experience (Article 6(1)(f) GDPR).
Legal Compliance and Security: To comply with legal obligations and protect our rights (Article 6(1)(c) GDPR).
5. SHARING AND DISCLOSURE OF PERSONAL DATA
We share your personal data with the following third parties to provide and improve our services:
Shopify: Our e-commerce platform provider for order processing and Site functionality. Shopify Privacy Policy
Payment Processors: To securely process your payments.
Shipping Providers: To deliver your orders.
Marketing Platforms: For managing newsletters and marketing communications.
Analytics Providers: Such as Google Analytics to understand Site usage. Google Privacy Policy
We may also disclose your personal data to comply with legal obligations or protect our rights. We do not sell your personal data to third parties.
6. COOKIES AND TRACKING TECHNOLOGIES
We use cookies and similar tracking technologies to enhance your browsing experience and collect usage data.
Necessary Cookies: Essential for Site functionality (e.g., shopping cart, checkout).
Performance Cookies: To analyze Site performance and usage patterns.
Advertising Cookies: To provide personalized ads based on your browsing behavior.
You can manage or disable cookies through your browser settings. For more information, visit All About Cookies.
7. DATA RETENTION
We retain your personal data only for as long as necessary for the purposes for which it was collected, including:
Order Information: Retained for 7 years for tax and accounting compliance.
Marketing Data: Retained until you unsubscribe or withdraw consent.
Customer Support Information: Retained as long as necessary to resolve inquiries.
You may request the deletion of your data at any time by contacting us at hello@khelathelabel.com.
8. YOUR RIGHTS UNDER GDPR
Under GDPR, you have the following rights concerning your personal data:
Right to Access: Request access to your personal information.
Right to Rectification: Request correction of inaccurate or incomplete data.
Right to Erasure (“Right to be Forgotten”): Request deletion of your personal data.
Right to Restrict Processing: Request a limitation on processing under certain conditions.
Right to Data Portability: Receive a copy of your data in a structured, commonly used format.
Right to Object: Object to processing based on legitimate interests or for direct marketing.
Right to Withdraw Consent: Withdraw consent at any time for processing based on consent.
To exercise these rights, contact us at hello@khelathelabel.com. If you believe we have violated your data protection rights, you have the right to file a complaint with your local data protection authority.
9. INTERNATIONAL DATA TRANSFERS
Your personal data may be transferred and stored outside of your country of residence, including in Canada and the United States, where our service providers operate. We implement appropriate safeguards to ensure your data is protected under GDPR standards.
10. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We encourage you to review this page periodically for the latest information.
11. CONTACT US
For questions or concerns about this Privacy Policy or to exercise your rights, please contact us at:
Email: hello@khelathelabel.com
Last Updated: February 2025