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RETURN & REFUND POLICY

Business Name: KHELA THE LABEL LIMITED
Registered Address: 31 Flat B, New North Road, London, N1 6JB
Company Number: 15687691
Contact Email: hello@khelathelabel.com

RETURNS

We hope you are delighted with your order. However, if something isn’t quite right, you can request a return or exchange by contacting us within 14 days of receiving your order, and the package must reach us within 30 days.

To be eligible for a return:

  • Items must be unworn, unused, in their original condition, with tags attached, and in original packaging.

  • Returns that do not meet these criteria will not be accepted and will be sent back at your cost.

We do not accept returns on:

  • Sale items

  • Gift cards

  • Made-to-order products

HOW TO START A RETURN

To initiate a return or exchange, please email hello@khelathelabel.com with your:

  • Full name

  • Order number

  • Reason for return

  • Request for refund or exchange

You will then receive detailed instructions and the return address.

 Please note: Items sent back without prior approval will not be accepted.

EXCHANGES

We offer exchanges for size or color if the desired item is in stock.

  • The exchange item will be shipped once we receive and inspect the original item.

  • Each item can only be exchanged once.

  • Exchanges can only be made within the same country the original order was shipped to.

REFUNDS

Refunds will be issued to your original payment method within 10 business days of receiving and inspecting the return.

  • It may take 3–5 additional business days for the refund to appear in your bank account depending on your provider.

  • Currency exchange rate differences during the return window will not be reimbursed.

RETURN SHIPPING COSTS

  • Return shipping costs are the customer’s responsibility unless the item is faulty or damaged.

  • For faulty or incorrect items, please contact us within 12 hours of delivery with photo evidence. In these cases, return shipping is covered by us.

DAMAGED OR FAULTY ITEMS

If your item arrives faulty or incorrect, contact us immediately at hello@khelathelabel.com with photos so we can assist you promptly.

Note: Damage from wear and tear, misuse, or accidents is not considered a product fault.

RETURNS

You may return your order using any courier of your choice, at your own cost. We recommend using a tracked and insured service.

Return address:
KHELA THE LABEL LIMITED
c/o Ace Logistics
Unit 2, Horseshoe Farm, London Road
Harlow, CM17 9LH
United Kingdom

INTERNATIONAL RETURNS

  • International customers must cover return shipping.

  • Always use a tracked service.

  • Mark all customs forms as "Returned Goods" to avoid duties.

  • Any fees from incorrect declarations or refused deliveries will be deducted from your refund.

CONCESSIONS & THIRD-PARTY PURCHASES

Items purchased from third-party retailers or concessions must be returned directly to the original point of purchase.
We only accept returns for purchases made on khelathelabel.com.

IMPORTANT NOTES

  • KHELA THE LABEL LIMITED reserves the right to refuse any unauthorized return or return that does not comply with our policy.

  • All authorized returns must be shipped using the approved method provided by our team.

We’re here to help!
For any return or exchange questions, contact us at hello@khelathelabel.com.